Production Times & Delivery Policy

 Production Times

Production times are the time taken to make/personalise your items. Every product has a production time on their individual pages, shown as the 'Your item is being made' timescale. The diagram shows the date ordered, the timescale for finishing making the item, and the final delivery dates. If you require an order more urgently, please contact before placing the order to see if this is possible. I will always try to get orders finished by the earliest side of the 'Your item is being made' timescale, but this is not guaranteed. The final delivery dates shown on this diagram are the latest possible dates your order should arrive by.

If the product is non-personalised, we send it out the same day if ordered before 12am or next day if ordered after.

Please note: if an item becomes delayed in transit, we will notify you as soon as we know to provide as much notice as possible and keep you updated on the progress along the way.

Please ensure the correct email address is on your order, as we may send updates, questions regarding your personalisation request and we cannot receive a response from you, this may cause further delays on your item.

Delivery Policy

All orders are sent using tracked services with Royal Mail or DPD. DPD Next Day (1-2 days delivery), Royal Mail Tracked 24 (1-2 days delivery) and Royal Mail Tracked 48 (2-4 days delivery).

If you would like to use an alternative method of delivery, please email info@theproposalbox.co.uk and we will do our best to help.

Please note that we cannot be held liable for delays caused by the courier.

Please ensure your address is correct when purchasing, as we cannot be held accountable for missing orders with the incorrect address information.

If you provide us with an incorrect address or fail to collect your items from any parcel shop, you will be responsible for the cost of resending the parcel to you.

If your order is taking longer than anticipated or if you believe your items are missing, please email info@theproposalbox.co.uk for support.

If your order arrives damaged or faulty, please read our Exchange, Refund & Return Policy to find out what steps to take.

Figuring out arrival dates

If you are unsure about your anticipated arrival date, please email info@theproposalbox.co.uk and we will be happy to assist you with this.

If you require certain items sooner than others and they have shorter production times, then please make sure you order these items separately so they can be shipped separately to the longer production time items.